Online Store Policy

Our business days are Mondays to Fridays, excluding Saturdays, Sundays & Public Holidays. * Denotes Singapore time

Order Acceptance Policy

The receipt of an e-mail order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. Psychology Matters reserves the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer.

Order Cancellation Policy

You cannot cancel an order (or part of an order) after credit card has been authorized and approved. i.e., you cannot cancel the order after checkout upon reading all Terms and Conditions.

Return Policy

All products once sold are non-returnable. All sales items are final and sold on an “as-is” condition.

Exchange Policy

Once a product has been sold, it cannot be exchanged except for the following:
∙ Products received are different from what is stated on the invoice, i.e., wrong goods are delivered.
∙ Product is found to be faulty. If the product(s) received is wrong or faulty, there will be a one-to-one exchange for the same product.
To exchange a product, please email us at within 3 days upon receiving the goods. Please contact us within 3 working days upon receiving the goods if there should be any missing item(s) from your order. Exchange may take place at Psychology Matters only.

Pricing Policy

Psychology Matters reserves the right to make adjustment to any published price of any product due to input error, product discontinuation, and stock clearance and errors in advertising.

Delivery and Receiving of Orders (for Hand Delivery)

Upon delivering the order, the person who receives the goods will be required to sign on the invoice/receipt and indicate his/her name.